Frequently Asked Questions

Yes, Cheeky Bingo is fully licensed and regulated by the UK Gambling Commission (license number available on site footer). We use 128-bit SSL encryption to protect your personal and financial data, and we're required to maintain strict player protection standards including segregated player funds, responsible gambling tools, and regular independent audits. Your money and information are as secure with us as they would be with your online bank.

Most withdrawal requests are processed within 24-48 hours after your account is verified. E-wallets like PayPal and Skrill are typically the fastest (24 hours), while debit cards may take 3-5 business days. Your first withdrawal requires identity verification for security purposes, but subsequent withdrawals are much faster. There's no minimum withdrawal amount for most payment methods, and we don't charge any withdrawal fees.

Absolutely! Cheeky Bingo is fully optimized for mobile play on iOS and Android devices without downloading any app. Simply visit our website through your mobile browser (Safari, Chrome, etc.) and you'll have access to all our bingo rooms, slots, and promotions. The mobile experience includes the same chat features, auto-daub functionality, and payment options as desktop. You can start a game on your phone and continue on your laptop seamlessly.

Don't worry - your cards continue playing automatically with our auto-daub feature. If you disconnect during a game, the system keeps marking your numbers and will credit any winnings to your account automatically. When you reconnect, you'll see updated results in your game history. This applies to all bingo games, so you'll never miss a win due to connection issues. For slots, any interrupted game will resume exactly where you left off when you log back in.

No, you can register and explore the site completely free. Many new players browse our bingo schedule, check out the chat rooms, and familiarize themselves with how everything works before making their first deposit. We also offer free bingo rooms where you can play with real prizes without spending anything. When you're ready to deposit, we have various welcome bonuses available, but there's absolutely no pressure or time limit.

90-ball bingo (traditional UK bingo) has three chances to win per game: one line, two lines, and full house, played on tickets with 3 rows and 9 columns. 75-ball bingo (American-style) offers pattern-based wins on a 5x5 grid and typically faster gameplay. Both versions are available throughout the day at Cheeky Bingo, with 90-ball being more popular for larger jackpots and community games, while 75-ball appeals to players wanting quicker results. New players often try both to see which style they prefer.

Yes, all our games use certified Random Number Generators (RNGs) that are independently tested and audited regularly. The UK Gambling Commission requires us to prove our games are completely fair and random. You can find our latest audit certificates and RTP (Return to Player) percentages in our game information sections. Bingo numbers are drawn randomly by computer systems that cannot be influenced by the house or players, ensuring everyone has an equal chance of winning.

Yes, we provide comprehensive responsible gambling tools including daily, weekly, and monthly deposit limits that you can set in your account settings. You can also set loss limits, session time reminders, and take breaks from 24 hours up to permanent self-exclusion. These limits take effect immediately (or after 24 hours if increasing them), and our customer support team can help you set them up. We're committed to keeping bingo fun and safe, and we actively encourage all players to set limits that work for their budget.

We accept all major UK debit cards (Visa, Mastercard, Maestro), PayPal, Paysafecard, Apple Pay, and other popular e-wallets. The minimum deposit is typically £10, and most deposits are instant so you can start playing immediately. All the same methods used for deposits are available for withdrawals (except Paysafecard). We don't accept credit cards in compliance with UK gambling regulations, ensuring players gamble responsibly within their means.

Chat is completely optional but adds to the fun! Each bingo room has a friendly Chat Moderator (CM) who runs chat games with additional prizes, welcomes players, and keeps conversation friendly. You can chat with other players, participate in chat games for extra bonuses, or simply play quietly - it's entirely up to you. The chat feature works on mobile and desktop, and you can minimize it anytime. Many of our regular players say the community atmosphere is their favorite part of Cheeky Bingo.

Wagering requirements determine how many times you need to play through a bonus before you can withdraw it as cash. For example, a £10 bonus with 4x wagering means you need to wager £40 total (the bonus amount multiplied by 4) before converting it to withdrawable cash. At Cheeky Bingo, we keep our wagering requirements fair and clearly displayed with every promotion. Different games contribute different percentages toward meeting these requirements - bingo usually contributes 100%, while slots may vary. You can always check your wagering progress in your account dashboard.

Simply click the 'Forgot Password' link on the login page and enter your registered email address. You'll receive a password reset link within minutes (check your spam folder if you don't see it). If you're still having trouble, our customer support team is available via live chat and email to help you regain access quickly. For security reasons, we may ask you to verify your identity with information from your account. It's always a good idea to keep your email address up to date in your account settings.